Terms of Service

Critical Path Consulting & Training ("Critical Path", "company", "we", "us", "our") is the company that has created and manages the PMWaves online project management application ("PMWaves", "Service", "application", "platform", "software"). Critical Path provides training, consulting, and software for project management.
These Terms of Service ("Terms") govern access to and use of the PMWaves application available at www.pmwaves.com.

1. Acceptance of Terms

1.1 Agreement to Terms

By creating an account, accessing, or using the PMWaves Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and policies referenced herein.

1.2 Eligibility

1.2.1 Age Requirements

For Free Use (Free Plan):

• You must be at least 16 years old to create an account and use the free plan of PMWaves
• This is based on Article 8 of the GDPR (EU Regulation 2016/679), which allows consent for processing personal data from age 16 and above without parental approval

For Paid Plans (Basic, Advanced, Enterprise):

• You must be at least 18 years old and have full legal capacity to enter into contracts according to the Greek Civil Code (Article 127)
• If you are 16-17 years old and wish to upgrade to a paid plan, explicit consent and legal representation from a parent or guardian is required

1.2.2 Organizational Representation

If you are using the Service on behalf of an organization (company, institution, NGO, etc.), you represent and warrant that:

• You are at least 18 years old
• You have the authority to bind that organization to these Terms
• You have the right to enter into contracts on behalf of the organization

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

2. Service Description

PMWaves is a comprehensive, web-based project management platform designed for professional use by individuals, teams, and organizations of all types.

Important Note: PMWaves is under continuous development and evolution. While it operates fully and reliably in a production environment, new features are regularly added and existing features are continuously improved. The company reserves the right to add, modify, or remove features without obligation of prior notice, always with the goal of improving user experience, security, and the overall value of the Service.

The platform provides tools for creating, updating, monitoring, and analyzing, indicatively, the following entities:

• Projects
• Stakeholders & requirements
• Deliverables, work packages, Work Breakdown Structure (WBS)
• Activities and Gantt charts
• Resources, roles, and organization chart
• Cost items and cost assignments to activities
• Risks and issues
• Quality and tests
• Lessons learned
• Messaging and team collaboration
• Dashboards and analytics

The above list is indicative and not exhaustive. Additional features and capabilities may already be available or may be added in the future, while the above features and capabilities may be modified or removed in the future.

2.1 Purpose of the Service

The purpose of PMWaves is to support a complete project lifecycle (initiation, planning, execution, monitoring & controlling, closing), providing a central, unified reference point for project information and the teams collaborating on those projects.

The Service allows the creation of multiple organizations, workspaces, and projects, with different levels of access rights and user roles (indicatively: owner, administrator, member, manager, editor, viewer), according to the settings and usage plans selected.

2.2 Feature Availability

All features are provided "as is". While every reasonable effort is made for the stability, security, and reliability of the Service, certain existing, new, or under-development features may be in beta stage or may be modified during their use. Users are encouraged to report any issues or observations through the support system.

2.3 Account Structure (Organization → Workspace → Portfolio → Program → Project)

The Service is organized hierarchically as follows:

• Organization: The top level of the account, may correspond to a company, institution, entity, or individual. In the simplest case, the Organization is identified with a user of the application. The Organization is the "Customer" for billing, invoicing, and contractual liability purposes.
• Workspace: A sub-area within an Organization, which may correspond to a department, business unit, country, project group, or specific client. Each Workspace operates as an independent space with its own users, permissions, and projects.
• Project: The basic unit of planning, execution, and monitoring, which includes a number of related entities such as tasks, schedules, work breakdown structures, work packages, deliverables, resources, costs, risks, issues, tests, lessons learned, etc.

Projects are grouped into portfolios and programs:

• Portfolio: Grouping of projects and/or programs at a strategic level. This feature is under further development and will be available soon with more capabilities in Basic and higher plans.
• Program: A set of related projects (and, where necessary, sub-programs) that require coordinated management to achieve a common goal. This feature is under further development and will be available soon with more capabilities in Basic and higher plans.

Available usage levels (e.g., maximum number of seats, workspaces, projects, viewers) depend on the subscription plan you have selected, as described in section 4.

2.4 User Roles and Access

Each organization and workspace may have multiple users with different roles (e.g., manager, editor, viewer...). Access rights to Service entities are determined by these roles and the subscription plan.

3. Account Registration

3.1 Account Creation

To use PMWaves, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the validity of your information and updating it when it changes.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username, password, tokens, etc.) and for all activities that occur under your account. You must notify us immediately of any unauthorized use or suspected security breach.

3.3 Account Types

Accounts offered by the PMWaves Service may include one seat (free plan) or multiple seats (basic, advanced, enterprise plans). Available features and usage limits depend on the subscription plan.

3.4 Seats, Roles, and Viewers

• Seat: A personal user account with the right to log into the Service and, depending on the role, capabilities to create, modify, and delete data.
• Role: Each user has a role (e.g., owner, administrator, member, manager, editor, viewer) that determines access rights to organizations, workspaces, and Service entities.
• Viewer: A user with viewing rights only, without access to editing or management functions.

Each user must belong to an organization (in the simplest case, they are identified with the organization). Each organization has one or more workspaces, and each project must belong to a workspace. The organization owner is responsible for managing seats, user invitations, role assignments, and all activities performed by users who have been granted access within their workspaces and projects.

4. Subscription Plans and Billing

4.1 Available Plans and Usage Limits

PMWaves offers the following subscription plans with specific usage limits:

Plan	Price (excl. VAT)	Seats	Workspaces	Projects	Viewers
Free	€0	1	1	3	5
Basic	€29/month €278/year*	5	10	20	20
Advanced	€99/month €950/year*	25	50	200	100
Enterprise	€299/month €2,870/year*	100	500	1,000	1,000

* The quoted prices do not include Value Added Tax (VAT) or other applicable taxes, which (where applicable) are added to the final invoicing amount, in accordance with applicable tax legislation.
Annual subscriptions include a 20% discount compared to monthly pricing.

4.1.1 Limit Definitions

• Seat: An active user with editing rights (manager or editor in some workspace). Each seat counts toward your plan limit and is subject to the billing terms of the corresponding plan.
• Workspace: Groups projects and users within your organization.
• Project: An individual project within any workspace.
• Viewer: A user with read-only rights. Does not count as a seat, but is subject to its own limit per plan.

4.1.2 Available Features by Plan

Features

Currently, all plans include:

• Basic Dashboards
• Stakeholder Management
• Requirements Management
• Deliverables
• Work Breakdown Structure (WBS)
• Gantt Charts
• Cost Management
• Resource Management
• Role Management
• Risk Management
• Issue Management
• Quality Management
• Lessons Learned Management
• Team Messaging
• Role-based access (different access rights per user category, e.g., editor - viewer)

The differentiation of usage plans relates to the usage limits mentioned in the previous section.
Gradually there will be differentiations between plans that will be announced both on the site and in the application.

4.1.3 Exceeding Limits

Each plan includes specific usage limits (indicatively: number of users, number of workspaces, number of projects...). In the event that you approach or exceed the limits of your plan, certain actions may be restricted or disabled, so that you remain within the limits of your plan or proceed with an upgrade.

4.2 Billing and Taxation

4.2.1 Billing Method

At the current stage, the billing and payment process for PMWaves is not automated.

Upgrading from the free plan (Free Plan) to a paid plan is done upon user request and is completed through a manual invoicing and payment process, after communication with the company.

No automatic or recurring charges are made, no payment information is stored within the application, and no charge is executed without prior confirmation from the customer.

The company reserves the right to automate the billing process in the future through third-party payment providers (e.g., Stripe), at which time these Terms of Service will be updated accordingly.

4.2.2 Currency and Prices

All prices are quoted in Euros (EUR). The quoted prices do not include Value Added Tax (VAT) or other applicable taxes, which (where applicable) are added to the final invoicing amount, in accordance with applicable tax legislation.

4.2.3 VAT and Taxation

At the current stage, VAT application follows a simplified procedure, in accordance with current Greek tax legislation.

• For businesses within the European Union with a valid intra-Community VAT ID, the reverse charge mechanism applies and VAT is not charged by the company.
• For all other cases (businesses without a valid VAT ID and individuals), Greek VAT (24%) applies.

4.2.4 VAT ID Verification

For the application of the reverse charge mechanism, the customer must provide a valid intra-Community VAT ID. Verification may be carried out through the VIES system or by alternative means during the invoicing process.

In case verification is not possible, the company reserves the right to apply VAT until successful confirmation of the details.

4.2.5 Invoicing

Invoicing is done manually, based on the information provided by the customer during the upgrade process (e.g., company name, VAT ID, address).

Invoices or receipts are sent electronically to the customer after payment completion.

The customer is responsible for the accuracy and completeness of billing information. Invoice modifications or reissues are made only in cases of obvious error.

4.2.6 Customer Responsibility for Tax Compliance

You are responsible for compliance with tax obligations in your country, including VAT self-assessment (where reverse charge applies), declaration and payment of local taxes, and maintenance of tax records.

4.2.7 Renewals, Cancellations, and Plan Downgrade

At the current stage, renewals of paid plans are not automatic. The subscription duration (monthly or annual) is agreed upon during the upgrade process and is stated on the relevant document.

• Cancellation / non-renewal: You may request cancellation or non-renewal of your paid subscription by contacting the company before the end of the current period. After expiration, your access to paid features may be terminated and your account may revert to the Free Plan, with the corresponding limits applied.
• Downgrade: In case of downgrade to a lower plan, you may be required to reduce your usage to comply with the limits of the new plan (e.g., number of seats, workspaces, projects, viewers). The company may technically restrict actions that exceed the limits of the new plan.

4.2.8 Upgrade Process from Free to Paid Plan

Upgrading from the Free Plan to a paid plan is done upon user request and is not completed automatically.

1. The user selects "Upgrade Plan" within the application or contacts the company.
2. The user provides the required information for invoicing (indicatively: company name/full name, address, VAT ID where applicable).
3. The company confirms the selected plan, duration (monthly or annual), amount, and any VAT application according to section 4.2.3.
4. The relevant document is issued and the customer completes payment by the agreed method.
5. After payment confirmation, the company manually activates the paid plan on the customer's account.

Activation of the paid plan may not be immediate and depends on the time of payment completion and confirmation.

4.3 Payment Methods

At the current stage, payments are made outside the application, through methods agreed upon on a case-by-case basis (e.g., bank transfer).

No automatic charges are made and no payment is executed without prior customer confirmation.

4.4 Price and Limit Changes

We may adjust our prices and/or usage limits (e.g., maximum number of seats, workspaces, projects, viewers...) at any time for future billing periods. Any changes do not affect the current prepaid period, but apply to subsequent renewals.

For price increases or substantial limit changes, we will make reasonable efforts to provide advance notice (indicatively through site announcement and/or email and/or communication with the customer, where feasible). Any changes do not affect the current prepaid period, but apply to subsequent renewals. We will not reduce usage limits below your current actual usage without giving you reasonable notice for plan upgrade or alternative solution.

Continued use of the Service after receiving notice of changes constitutes acceptance of the new terms.

5. Free Trial

We may offer free trial periods (“Trial”) for certain plans or features. During the Trial, you are granted access to the applicable features at no charge, subject to the applicable usage limits.

• No payment details are required to start a Trial, unless explicitly stated otherwise for a specific offer.
• During the Trial, you may receive service-related emails (e.g. welcome messages, onboarding guidance, trial status notifications) in accordance with our Privacy Policy.
• At the end of the Trial, your account may be downgraded to the Free Plan or subject to the applicable limitations, unless an upgrade to a paid plan is agreed.
• You may terminate the Trial or delete your account at any time in accordance with these Terms.

For the avoidance of doubt, at the present stage, upgrades and payments are handled via a manual process as described in Section 4.2.

6. Refund Policy

The company offers a money-back guarantee within thirty (30) days from the activation date of the paid subscription, with the aim of allowing customers to evaluate the Service.

The refund applies only to the first purchase or upgrade to a paid plan and is valid once per customer, organization, or account.

For a refund request to be eligible:

• the request must be submitted in writing within the first 30 days of plan activation,
• there must be no previous refund for the same customer or organization,
• there must be no indication of abusive or bad faith use of the Service.

In case of request approval, the refund applies exclusively to the subscription amount paid for the current period, without markup, interest, or compensation.

After refund completion, the account may revert to the Free Plan and the corresponding usage limits may apply.

The company reserves the right to reject refund requests in cases of repeated upgrades and cancellations, abuse of the refund policy, or other bad faith behavior.

Where mandatorily applicable under European consumer protection law, the relevant rights apply to the extent they are not lawfully excluded for digital services.

For the purposes of this section, "customer" or "organization" means any account, organization, workspace, or natural/legal person connected by common billing information, VAT ID, email, or payment method.

7. Data Ownership and License

7.1 Your Data

"Your Data" includes, indicatively: project data such as tasks, work packages, schedules, deliverables, descriptions, comments, and any other content you enter or create through the Service.

We do not acquire any intellectual property rights to Your Data, beyond the limited license described in section 7.2.

7.2 License to Critical Path

You grant Critical Path a limited, worldwide, non-exclusive, and revocable license to:

• host, store, process, and transmit Your Data for providing the Service, according to your instructions;
• create backups of Your Data for security and disaster recovery purposes;
• create and use anonymized, aggregated statistical and analytical data, provided that these do not allow identification of natural persons or a specific Customer;
• display Your Data to authorized users (e.g., managers, editors, viewers) within the Workspace(s) and Project(s) belonging to your Organization.

This license ceases when you delete Your Data or terminate your account, unless temporary retention is required for legal reasons (e.g., accounting/tax obligations) or for a reasonable period until final deletion from systems and backups.

7.3 Critical Path Intellectual Property

The Service, including software, source code, algorithms, user interface designs, logos, trademarks, documentation, and all related materials, belong to Critical Path or its licensors and are protected by intellectual and industrial property laws.

7.4 Relationship with Privacy Policy

Processing of personal data under this license (e.g., user data, contact information, project data identifying natural persons) is done in accordance with our Privacy Policy and applicable data protection law. In case of inconsistency between this section and the Privacy Policy regarding personal data processing, the Privacy Policy prevails.

7.5 Data Deletion and Retention

You can delete Your Data at any time through the application:

Deletion Times:

• Projects and individual entities: The user must not have the viewer role to be able to delete them immediately from the active database. To delete a project, any individual entities it may contain must first be deleted (e.g., stakeholders, deliverables, work packages, activities, etc.).
• Workspaces: The user must have the manager role in a workspace to be able to delete it immediately from the active database. To delete a workspace, the workspace projects must first be deleted, and the workspace must not be the last workspace of the organization.
• Organization: The user must have the owner role of the organization to request its deletion. When organization deletion is requested, there is a 7-day grace period during which the user who requested deletion can restore the organization.

  It is emphasized that when an organization is deleted, all organization contents such as workspaces, projects, and entities are deleted.

• User account: The user can request account deletion at any time. When account deletion is requested, there is a 7-day grace period during which the user who requested deletion can restore the account via the email they will receive at their account email address.

  It is emphasized that when an account is deleted, all account contents such as organizations, workspaces, projects, and entities are deleted.

Backups:

• Backups are retained for at least 30 days after deletion from the active database
• During this period, you can request restoration of your data
• After 30 days from active database deletion, data is permanently and irreversibly deleted from all systems and backups

Retention Exceptions for Legal Reasons: Certain data may be retained longer for the following legal reasons:

• Billing and tax information: 5 years (Greek tax legislation - Law 4174/2013, Article 21)
• Security logs and audit trails: up to 12 months (system security and incident investigation)
• Anonymized analytics and statistics: indefinitely (do not identify specific users or organizations)

For more details on personal data deletion and your rights, see the Privacy Policy.

8. Privacy and Data Security

8.1 Privacy Policy

The collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully, as it explains in more detail the types of data we collect, processing purposes, and your rights.

8.2 GDPR and Greek Law Compliance

For users in the European Union and specifically in Greece, we comply with the General Data Protection Regulation (GDPR) and related Greek data protection laws. Your rights (such as access, rectification, deletion, restriction, portability, and objection) are described in detail in our Privacy Policy and you can exercise them according to the procedures described there.

8.3 Security Measures

We implement technical and organizational security measures in accordance with industry best practices, such as:

• SSL/TLS encryption for data transmission;
• secure password storage (e.g., hashing with modern algorithms);
• secure server and hosting system infrastructure;
• restricted data access to authorized personnel only;
• regular security audits and improvements, to the extent possible.

8.4 Relationship with these Terms

These Terms primarily govern our contractual relationship (use of Service, liability limitations, etc.), while the Privacy Policy specifically governs personal data protection. In case of inconsistency regarding personal data processing, the Privacy Policy provisions prevail.

8.5 Service Communications

As part of providing the Service, we may send you communications that are necessary for account operation and security (e.g. welcome emails, security alerts, trial-related notifications, support communications). These communications do not constitute marketing and are governed by our Privacy Policy.

9. Data Export Rights

You have the right to export Your Data at any time, free of charge for regular exports. The platform supports export in CSV format.

9.1 Export Fees Policy

We do not charge fees for:

• All standard exports performed through the application user interface
• Exports in case of account termination or service discontinuation
• Exports under the data portability right (GDPR, Article 20)

We reserve the right to charge a reasonable fee only in cases of:

• Repeated, excessively frequent export requests (>10 exports/day)
• Disproportionately large exports requiring specialized processing or significant resources
• Requests for export in custom formats not supported by the system

In any case, you will be notified in advance of any costs and your consent will be requested before processing.

9.2 Relationship with GDPR and Right to Portability

The contractual export right described here complements (and does not limit) your right to data portability under Article 20 of the GDPR and our Privacy Policy.

For export of personal data specifically under GDPR rights (e.g., for transfer to another provider), you can submit a request to privacy@pmwaves.com.

10. Acceptable Use Policy

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Violate the rights of third parties
• Upload viruses, malware, or other harmful code
• Attempt unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Share your account credentials with unauthorized users. You can use the invitation feature.
• Disassemble, decompile, or reverse engineer the Service
• Use automated tools for data collection
• Resell or redistribute the Service without authorization
• Exceed your plan limits (e.g., creating more projects than allowed) without upgrading
• Use the Service for benchmark testing without prior written permission

11. Intellectual Property

PMWaves and all related technology, software, and content belong to us or our licensors. This includes:

• The PMWaves application and source code
• User interface designs and layouts
• Logos, trademarks, and branding elements
• Documentation and help materials

You are not permitted to copy, modify, distribute, or create derivative works based on PMWaves without our express written permission.

12. Service Availability

12.1 Availability Target

The company aims for Service availability of at least 99.5% on a monthly basis, but does not guarantee uninterrupted operation. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical problems or failures
• Force majeure events
• Issues with third-party infrastructure providers (hosting, CDN, etc.)

For Enterprise customers, upgraded availability guarantee (SLA) may be provided according to the specific terms of their contract.

This section does not supersede specific SLA terms provided in a separate agreement.

12.2 Maintenance

Reasonable efforts will be made to provide notice in case of scheduled maintenance that may affect Service availability, where practically feasible.

12.3 Support

The Service provides support through in-app messaging, self-service documentation, and FAQs. Additional support is provided according to your subscription plan level:

• Free Plan: Email support (no guaranteed response time)
• Basic Plan: Email support (response within 48 hours)
• Advanced Plan: Priority email support (response within 24 hours)
• Enterprise Plan: Enhanced priority email support (response within 12 hours) and phone support (office hours)

13. Limitation of Liability

The Service is provided "as is" and "as available", without any express or implied warranty of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, or uninterrupted and error-free operation.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you have paid us for the Service in the twelve (12) months preceding the claim.

The refund policy (where provided) is a separate contractual provision and is not deemed an admission of liability or guarantee of uninterrupted or error-free Service operation.

Exceptions: The above limitations and exclusions of liability apply to the maximum extent permitted by applicable law and do not apply to the extent prohibited by it, including but not limited to the following cases:

• Liability arising from fraud or gross negligence
• Liability arising from breach of applicable personal data protection legislation (GDPR)
• Liability for personal injury or death of a natural person
• Any other liability that cannot lawfully be excluded or limited under Greek and/or European law

14. Indemnification

You agree to indemnify and hold harmless Critical Path, its officers, agents, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your breach of these Terms
• Your Content or activities
• Your violation of third-party rights

15. Service Discontinuation

15.1 Right to Discontinue

Critical Path reserves the right to discontinue the Service in whole or substantially, for any reason, including business closure, technical inability, significant market changes, or strategic decisions.

15.2 Minimum Notice Periods

In case of permanent Service discontinuation, we will make efforts to notify you at least within the following minimum deadlines:

Plan	Minimum Notice
Free	at least 30 days
Basic	at least 60 days
Advanced	at least 90 days
Enterprise	at least 120 days (or according to contract)

15.3 Data Export Rights Upon Discontinuation

After discontinuation notice, you will have:

• full access to export all Your Data through available export tools;
• reasonable time for export, which, as a general rule, will not be less than 60 days (Free/Basic) or 90 days (Advanced/Enterprise) after the final service date, unless otherwise agreed;
• access to documentation and instructions for data export and migration.

15.4 Refunds Upon Discontinuation

• Monthly subscriptions: Pro-rata refund for unused days of the current billing period.
• Annual subscriptions: Full refund for all unused months after discontinuation date.
• Enterprise contracts: According to the terms of each customized agreement.

Refunds are typically processed within 30 days of permanent discontinuation or according to the settlement times of the respective payment method.

15.5 Migration Assistance

We will provide:

• Documentation and guides for data export
• Support for data conversion to compatible formats
• For Enterprise customers: Up to 10 hours of dedicated migration support

15.6 Data Retention and Deletion After Discontinuation

After the export period expires, Your Data will be deleted or anonymized in accordance with our Privacy Policy and applicable law. Certain data may need to be retained for a limited time in backups or for legal/tax compliance purposes, as described in more detail in the Privacy Policy.

16. Force Majeure

Critical Path shall not be liable for inability or delay in fulfilling its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, pandemics, internet or telecommunications disruptions, cyberattacks, or third-party infrastructure provider failures.

17. Modifications to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email and in-app notification.

17.2 Acceptance

Your continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your account and receive a pro-rata refund for prepaid subscriptions.

18. Termination

18.1 Termination by You

You may terminate your account at any time through Account Settings or by contacting us at support@pmwaves.com. We recommend you export Your Data first, as access may be restricted or discontinued after termination.

18.2 Termination by PMWaves

We may terminate or suspend your account immediately or within a reasonable time if:

• you materially breach these Terms or the Privacy Policy;
• you engage in illegal or malicious activities within the Service;
• you pose a security or operational risk to the Service or other users;
• you fail to settle due charges within a reasonable time after notice.

18.3 Consequences of Termination

In case of termination (by you or by us):

• your access to the Service may be restricted or discontinued immediately, depending on the nature of termination;
• you will typically have a deadline of up to 30 days to export Your Data, unless the severity of the breach or legal obligations require immediate blocking;
• after this period expires, Your Data will be deleted or anonymized in accordance with the Privacy Policy and our obligations under applicable law.

Personal data deletion is carried out in accordance with our Privacy Policy, which may provide for a reasonable retention period for compliance, security, and backup purposes.

19. Third-Party Services and Integrations

PMWaves may integrate with third-party services. Your use of third-party services is governed by their respective terms. We are not responsible for the availability, security, or changes of third-party services.

20. Confidentiality

Both parties agree to protect confidential information disclosed during the relationship. Confidential information does not include publicly available information or information developed independently.

21. Dispute Resolution

21.1 Governing Law

These Terms are governed by the laws of Greece and the European Union.

21.2 Jurisdiction

Any disputes will be resolved in the competent courts of Athens, Greece.

21.3 Informal Resolution

Before submitting any formal dispute, you agree to contact us at legal@pmwaves.com and attempt to resolve the dispute informally within 30 days.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and PMWaves.

22.2 Severability

If any provision is found invalid, the remaining provisions continue to apply.

22.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

22.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations with notice.

23. Updates and Change History

Version 1.1 (January 14, 2026)

This version introduces clarifications to align with operational practices:

Free Trial Terms (Section 5)

We clarified that no payment details are required to start a trial, no automatic billing occurs, and trial-related service emails may be sent.

Service Communications (Section 8.5)

We added an explicit clause stating that service-related communications (account, security, trial, support) are part of the Service and do not constitute marketing.

What didn't change: Pricing, billing mechanisms, service features, subscription plans, and user rights remain unchanged.

24. Contact Information

25. Acknowledgment

By using PMWaves, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 14, 2026 | Version: 1.1